Terms and Conditions

Last updated: 19 June 2026

These Terms and Conditions ("Agreement") constitute a legally binding agreement between RANKAIRO LTD, a company registered in England and Wales with its registered office at Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE ("Company", "we", "us", or "our"), and the client entity or individual engaging our services ("Client", "you", or "your"). This Agreement governs all business operations software development, custom business application development, SME mobile solution development, small business automation app development, startup application development, and related services provided by the Company.

1. Definitions and Interpretation

In this Agreement, unless the context otherwise requires: "Deliverables" means all software, documentation, configurations, and materials produced under a Statement of Work; "Statement of Work" or "SOW" means a document specifying project scope, deliverables, timelines, fees, and verification criteria; "Verification Standard" means the Company's five-step custody process of receive, seal, verify, authorise, and release; "Confidential Information" means all non-public information disclosed by either party; "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, and related rights; "Services" means all software development and related professional services provided by the Company.

2. Scope of Services

The Company provides business operations software, custom business applications, SME mobile solutions, small business automation apps, entrepreneur management tools, business productivity platforms, and startup application development services to clients primarily within the United Kingdom. Specific services for each engagement are defined in an applicable Statement of Work executed by both parties following the access request and intake process.

3. Engagement Process

All engagements commence with an access request submitted by the Client. The Company assigns a custody reference number and conducts an intake review to determine appropriate service compartments. A formal Statement of Work is prepared, sealed with agreed scope boundaries, and signed by authorised representatives of both parties before development commences. No work shall begin without an executed Statement of Work except for explicitly agreed discovery phases documented in writing.

4. Client Obligations

The Client agrees to: provide timely access to information, personnel, and systems necessary for service delivery; designate an authorised representative for decisions and approvals; review and respond to verification checkpoints within agreed timeframes; provide feedback on deliverables within specified review periods; ensure all data provided complies with applicable data protection laws; and pay fees according to agreed schedules.

5. Company Obligations

The Company agrees to: deliver Services in accordance with the applicable Statement of Work and Verification Standard; assign qualified personnel to the engagement; conduct verification testing at defined milestones; provide documentation and training materials as specified in the SOW; maintain confidentiality of Client information; and notify the Client promptly of any material issues affecting delivery timelines.

6. Fees and Payment

Fees are as specified in the applicable Statement of Work. Unless otherwise agreed, the Company invoices monthly for time and materials engagements or according to milestone schedules for fixed-price projects. Payment terms are thirty days from invoice date. Late payments accrue interest at eight percent per annum above the Bank of England base rate. The Company may suspend Services for accounts more than thirty days overdue after providing seven days written notice.

7. Intellectual Property

Unless otherwise specified in the Statement of Work, upon full payment of all fees, the Client receives a perpetual, non-exclusive licence to use Deliverables for internal business purposes. The Company retains ownership of pre-existing materials, frameworks, methodologies, and general knowledge applied across engagements. Custom code developed specifically for the Client transfers ownership upon full payment unless the SOW specifies a licence arrangement. The Company may retain anonymised knowledge gained during engagements for improving its services.

8. Confidentiality

Each party agrees to maintain the confidentiality of the other party's Confidential Information for five years from disclosure. Confidential Information excludes information that is publicly available, independently developed, or rightfully received from third parties without restriction. The Company may disclose Confidential Information to employees and contractors bound by equivalent obligations as necessary to perform Services.

9. Data Protection

Where the Company processes personal data on behalf of the Client, the parties shall execute a Data Processing Agreement compliant with UK GDPR requirements. The Client acts as data controller and the Company as data processor for such processing. Each party shall comply with applicable data protection legislation including the UK GDPR and Data Protection Act 2018.

10. Warranties

The Company warrants that Services will be performed with reasonable skill and care consistent with industry standards for business software development. Deliverables will substantially conform to specifications in the applicable Statement of Work for ninety days following verified release. The Client's exclusive remedy for breach of warranty is correction of non-conforming Deliverables at the Company's expense. The Company does not warrant uninterrupted or error-free operation of Deliverables or compatibility with all third-party systems.

11. Limitation of Liability

Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages including loss of profits, data, or business opportunity. The Company's total aggregate liability under this Agreement shall not exceed the total fees paid by the Client under the applicable Statement of Work during the twelve months preceding the claim. These limitations do not apply to liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

12. Term and Termination

This Agreement commences upon execution of the first Statement of Work and continues until all SOWs are completed or terminated. Either party may terminate an individual SOW with thirty days written notice. Either party may terminate for material breach if the breach is not remedied within fourteen days of written notice. Upon termination, the Client pays for all Services performed and expenses incurred to the termination date. The Company delivers all completed Deliverables and work in progress upon receipt of payment.

13. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control including natural disasters, war, terrorism, pandemic, government actions, or infrastructure failures. The affected party shall notify the other promptly and use reasonable efforts to mitigate impact. If force majeure continues for more than sixty days, either party may terminate the affected SOW without liability beyond payment for work completed.

14. Dispute Resolution

Parties shall attempt to resolve disputes through good-faith negotiation between senior representatives. If unresolved within thirty days, disputes may be referred to mediation under the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. If mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. General Provisions

This Agreement constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior negotiations and agreements. Amendments must be in writing signed by both parties. Neither party may assign this Agreement without the other's written consent except to a successor in a merger or acquisition. If any provision is found unenforceable, remaining provisions continue in effect. Waiver of any breach does not constitute waiver of subsequent breaches. Notices shall be in writing to addresses specified in the SOW or registered office addresses.

16. Contact Information

RANKAIRO LTD, Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE. Email: commercial@rankairo.diy. Phone: +447443676785. Website: rankairo.diy.

Users of RANKAIRO LTD services acknowledge that all software deliverables remain subject to the verification and release protocols established at project intake. Any modification to agreed scope requires formal re-authorisation through the custody verification process.

Nothing in this document shall be construed as creating a partnership, joint venture, or employment relationship between RANKAIRO LTD and any user, client, or third party unless expressly stated in a separate written agreement signed by authorised representatives.

RANKAIRO LTD reserves the right to update, amend, or supplement these provisions to reflect changes in applicable law, regulatory guidance, or operational requirements. Material changes will be communicated through appropriate channels including publication on rankairo.diy.

All intellectual property rights in materials provided by RANKAIRO LTD, including but not limited to software code, documentation, design assets, and verification methodologies, remain the property of RANKAIRO LTD unless expressly transferred in writing upon verified release.

Clients and users agree to cooperate with reasonable requests for information necessary to fulfil RANKAIRO LTD obligations under applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Disputes arising under or in connection with these terms shall first be addressed through good-faith negotiation between the parties. If resolution cannot be achieved within thirty days, either party may pursue remedies available under English law.

RANKAIRO LTD maintains appropriate technical and organisational measures to protect personal data processed in connection with its business operations software development and related services.

Third-party service providers engaged by RANKAIRO LTD are subject to contractual obligations consistent with the data protection standards described herein and are permitted to process data only as instructed by RANKAIRO LTD.

Users are responsible for ensuring that any personal data they provide to RANKAIRO LTD has been collected and shared in compliance with applicable privacy laws and that appropriate consents have been obtained where required.

Automated decision-making and profiling are not used by RANKAIRO LTD in a manner that produces legal or similarly significant effects on individuals without explicit disclosure and appropriate safeguards.

RANKAIRO LTD maintains appropriate technical and organisational measures to protect personal data processed in connection with its business operations software development and related services.